Cancellations, Returns & Exchange Policy
Damaged, Faulty, or Incorrect Items
Please inspect your order upon arrival and contact us immediately if you receive an item that is damaged or incorrect. We’ll work with you quickly to evaluate the issue and make it right. Please contact us: info@kirosalondon.com
· If (within 24 hours of receiving your order) you discover that the product is damaged or incorrect, we are here to assist you.
· All our products undergo multiple levels of quality checks and sent. In case of quality not meeting your expectation, no money refund will be given.
Non-Returnable Items
- Some items are not eligible for return, including
- Earrings or any piercing jewellery, due to hygiene reasons
General Policy
- Any item that has been used, worn, or had its tags removed or tampered with, will not be refunded.
- The return must be shipped back in its original condition and packaging.
- You are responsible for the cost of return shipping, which must be sent via tracked delivery.
- Please send us your tracking number and order number once dispatched.
- After we’ve received and inspected the item, we’ll issue a refund or exchange based on your preference.